Refund & Cancellation Policy for Carrie Freshour Consulting

Last updated: September 7, 2026

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This Refund & Cancellation Policy explains the terms that apply to purchases of products, programs, memberships, courses, coaching services, consulting services, digital products, and other services offered by Carrie Freshour Consulting. By purchasing from us, you acknowledge that you have reviewed and agreed to the refund, cancellation, and payment terms presented at the time of purchase. Where a specific product, program, service, sales page, checkout page, agreement, or offer contains refund terms that differ from this general policy, the terms presented with that specific offer will apply.

General Refund Policy

We want customers to understand what they are purchasing and to feel confident in their decision. Refund eligibility depends on the type of product or service purchased and any specific terms presented at the time of purchase. Some offers may include a specific refund period, satisfaction guarantee, or money-back guarantee. Where such a guarantee is offered, the conditions and time period stated on the applicable sales page, checkout page, order form, or agreement will apply. Refund requests submitted outside an applicable refund period may not be eligible for a refund.

Digital Products, Courses, and Downloads

Digital products may include:

• Online courses
• Training programs
• Workbooks
• Templates
• Downloadable files
• Videos or recordings
• Audio materials
• Digital resources
• Membership content
• Online portal access

Because digital products may be delivered or made accessible immediately after purchase, refund eligibility may be limited once a substantial portion of the materials has been accessed, downloaded, viewed, consumed, or completed. If a digital product includes a specific money-back guarantee, the terms of that guarantee will apply. Unless otherwise stated, purchasing a digital product does not create an unlimited right to request a refund after the product has been accessed or used.

Coaching, Consulting, and Professional Services

Payments for coaching, consulting, mentoring, strategy sessions, professional services, or similar services compensate Carrie Freshour Consulting for reserved time, preparation, expertise, resources, and availability. Once a coaching, consulting, or professional service session has been delivered, that session is generally considered completed and is not refundable. For packages containing multiple sessions, refund eligibility may take into account:

• Sessions already completed
• Time already reserved
• Preparation already performed
• Materials or resources already provided
• Digital content already accessed
• Administrative or processing costs
• Terms contained in the applicable coaching or service agreement

Any specific terms contained in a signed coaching, consulting, or service agreement will take precedence over this general policy.

Appointment Cancellations and Rescheduling

If you need to cancel or reschedule a coaching session, consultation, appointment, or other scheduled service, please provide as much advance notice as reasonably possible. Cancellations made within the cancellation period stated during the booking process may be eligible for rescheduling. Late cancellations, missed appointments, or no-shows may result in the appointment being considered used. In such cases:

• The appointment may not be refundable
• A replacement session may not be provided
• The session may be deducted from an existing coaching or service package

Any cancellation or rescheduling terms presented during the booking process will take precedence over this general section.

Memberships and Recurring Subscriptions

If your purchase includes a recurring membership or subscription, you may cancel future renewals according to the cancellation instructions provided with that membership or subscription. Cancellation generally prevents future recurring charges. Cancellation does not automatically refund payments that have already been processed. Unless otherwise stated, access to membership content, communities, resources, services, or benefits may continue until the end of the billing period already paid for. After cancellation becomes effective, access may be removed in accordance with the terms of the applicable membership.

Payment Plans

A payment plan is a method of paying the total purchase price over a period of time. A payment plan is not necessarily the same as a month-to-month subscription. Unless the terms of a specific offer state otherwise, selecting a payment plan does not automatically provide the right to cancel remaining installments after access to the program, service, coaching, or materials has been provided. By selecting a payment plan, you agree to make the scheduled payments according to the terms presented at checkout or in the applicable agreement. Stopping participation in a program does not necessarily cancel an existing payment obligation.

Promotional, Discounted, and Special Offers

Promotional offers, discounted products, limited-time offers, special pricing, bundles, bonuses, or other promotional purchases may have refund terms that differ from our standard policy. If an offer is identified as:

• Final sale
• Non-refundable
• Special promotion
• Limited refund eligibility

the terms presented before purchase will apply.

Bonuses and Promotional Materials

Some purchases may include bonuses, complimentary resources, digital products, templates, courses, community access, or other additional benefits. If a refund is approved, access to any bonuses or promotional materials associated with the refunded purchase may also be removed. Where a bonus has an independently stated value, that value may be considered when determining any refund amount if permitted by the terms of the applicable offer.

How to Request a Refund

To request a refund, please contact Carrie Freshour Consulting using the contact information listed at the bottom of this policy. Your request should include:

• Your full name
• The email address used when making the purchase
• The product, program, membership, or service purchased
• Your purchase date
• Your order or transaction number, if available
• The reason for your refund request

Providing complete information may help us review your request more efficiently. Submitting a refund request does not automatically guarantee that a refund will be approved. Refund requests will be reviewed according to this policy, the terms of the applicable offer, and any agreement associated with the purchase.

Approved Refunds

If a refund is approved, the refund will generally be returned to the original payment method used for the purchase whenever possible. Refund processing times may vary depending on:

• The payment processor
• Your bank
• Your credit or debit card provider
• Your financial institution

Once a refund has been submitted by Carrie Freshour Consulting, additional processing time may be required before the credit appears on your account. These processing times are outside our direct control.

Access After a Refund

If a refund is issued for a product, membership, course, program, coaching package, or other offer that includes continuing access, access may be removed after the refund is approved. This may include access to:

• Online courses
• Training portals
• Membership areas
• Private communities
• Recordings
• Templates
• Downloads
• Bonuses
• Coaching resources
• Other digital materials

By accepting a refund, you agree to discontinue use of any materials or resources for which access has been revoked.

Chargebacks and Payment Disputes

If you have a concern about a purchase, we encourage you to contact Carrie Freshour Consulting before initiating a chargeback or payment dispute. We would appreciate the opportunity to review the issue and attempt to resolve it directly. Initiating a chargeback does not automatically override:

• This Refund & Cancellation Policy
• The terms presented on the applicable sales page
• Checkout terms
• Payment plan obligations
• Signed coaching or service agreements

We reserve the right to provide relevant transaction records, agreements, access records, communications, and other documentation to a payment processor or financial institution when responding to a payment dispute.

Refund Abuse

Carrie Freshour Consulting reserves the right to deny a refund request where there is reasonable evidence of misuse or abuse of a refund policy or guarantee. Examples may include:

• Repeated purchases followed by refund requests
• Attempting to retain access to refunded materials
• Downloading or consuming substantial digital content before requesting a refund
• Fraudulent transactions
• Misrepresentation of purchase circumstances
• Other conduct inconsistent with the purpose of the applicable refund guarantee

Third-Party Fees

Certain transactions may involve third-party payment processors, platforms, banks, financial institutions, or service providers. Some fees charged by third parties may be non-refundable. These may include:

• Payment processing fees
• Bank fees
• Currency conversion fees
• International transaction fees
• Other third-party charges

Where permitted, such charges may not be included in the amount refunded by Carrie Freshour Consulting.

Exceptions Required by Law

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws. Where applicable law provides rights that differ from this policy, those legal requirements will apply.

Changes to This Refund & Cancellation Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, payment arrangements, business practices, or applicable requirements. When this policy is updated, the “Last updated” date at the top of this page will update automatically based on the page’s most recent modification date. The policy and offer terms applicable to a particular purchase will generally be those presented at or around the time of purchase.

Contact Us

If you have questions regarding this Refund & Cancellation Policy or would like to submit a refund request, please contact: